Question 1

How can I order a Platter Box from The Platter Women?

Accepted Answer

To order a platter box from The Platter Women, simply visit our website and browse through our selection via HERE . Once you've made your choice, proceed to the checkout page, select your preferred delivery or collection option, and complete the payment process. For any specific requests or customisation, feel free to contact us directly.

Question 2

How are the Platter Boxes packaged?

Accepted Answer

At The Platter Women, we take great care in packaging our food boxes to ensure freshness and presentation. Each food box is meticulously arranged and packed with high-quality ingredients. We use secure and eco-friendly packaging materials with cool bag packaging to maintain the integrity of the contents during transit, guaranteeing a delightful unboxing experience for our customers.

Question 3

What should I do if one of my items is damaged during delivery from The Platter Women?

Accepted Answer

In the unfortunate event that one of your items is damaged during delivery from The Platter Women, please contact us immediately with details and a photo of the damaged item. We will swiftly assess the situation and work towards a satisfactory resolution, which may include a replacement or refund for the affected item.

Question 4

What should I do if I need my platter earlier than the standard 7-day lead time?

Accepted Answer

If you require your platter earlier than the standard 7-day lead time, please reach out to us directly with your specific request. We will do our best to accommodate your timeline and provide you with options for expedited preparation and delivery, ensuring that your event or occasion is catered to with the utmost care and efficiency.

Question 5

I would like to purchase a Platter Box for my friend and an Event Platter for myself. why do  I have to make 2 separate transactions for these?

Accepted Answer

We create Event Platters suitable for hand delivery of collection in one of our locations and our Platter boxes for posting are created in our shop. This is to ensure our supplies are accurate and reflected on what we have included via our online ordering and have them dispatched without delay.
You will see the Shopping bag at the top of our website is for shop items and when ordering platters via our menu you will see a separate icon for your orders. As shown below:

If you would like to collect both on the same day or have them both delivered to your house at the same time, please let us know in the notes section when placing your order.

Question 6

What delivery options do you have available?

Accepted Answer

For Platter boxes or shop products:
We can delivery to your door within the Tyrone area within a minimum charge £5. We aim to deliver between 2-4 days and will keep you informed of the status of your order. 
You can also select from the following options:
Standard postage: 3-5 days  (which is calculated by your postcode) or alternatively you can collect from one of our locations: Omagh or Strabane. We will notify you as soon as your order is ready for collection and discuss a suitable time to collect.

For Event Platters 
We can delivery to your door within the Tyrone area within a minimum charge £5. At the time of order your platter you are asked to confirm the date of your event so that we can schedule your delivery. If you would prefer to collect your Event Platter from one of our locations please indicate so by selecting the option during payment. Please feel free to contact us if your date has changed or a particular time of the day does not suit.

Question 7

Do you offer eGift Cards?

Accepted Answer

Yes we do.

You can find the link to purchase an eGift Card HERE . The purchase of your eGift Card will be a separate transaction from any products or platters that you have put into your basket. Please double check your emails to ensure you have completed all necessary transactions.

For any other questions please do not hesitate to either use the chat button or alternatively send us an email:
enquiries.theplatterwomen@gmail.com
and we will get back to you as soon as possible.

Frequently Asked Questions

How can I order a Platter Box from The Platter Women?

How are the Platter Boxes packaged?

What should I do if one of my items is damaged during delivery from The Platter Women?

What should I do if I need my platter earlier than the standard 7-day lead time?

I would like to purchase a Platter Box for my friend and an Event Platter for myself. why do I have to make 2 separate transactions for these?

What delivery options do you have available?

Do you offer eGift Cards?

For any other questions please do not hesitate to either use the chat button or alternatively send us an email: enquiries.theplatterwomen@gmail.com and we will get back to you as soon as possible.

Frequently Asked Questions

How can I order a Platter Box from The Platter Women?

How are the Platter Boxes packaged?

What should I do if one of my items is damaged during delivery from The Platter Women?

What should I do if I need my platter earlier than the standard 7-day lead time?

I would like to purchase a Platter Box for my friend and an Event Platter for myself. why do I have to make 2 separate transactions for these?

What delivery options do you have available?

Do you offer eGift Cards?

For any other questions please do not hesitate to either use the chat button or alternatively send us an email:
enquiries.theplatterwomen@gmail.com
and we will get back to you as soon as possible.